Questions concerning CoronaVirus (covid-19)


Outlined below are the links to the latest guidance provided by the Government and the NHS. In addition we have provided a few helpful FAQs, which we hope will assist people when reading information provided by government sources. These cannot cover every scenario and are not to be used as recommendations, but are intended as suggestions and a guide to support clients and carers.

Key Information

All people in the UK have now been instructed to stay at home, except for very limited purposes. Further details can be found at NHS general advice link below.

The government released guidance around use of Personal Protective Equipment (PPE) during provision of home care on 27th April. You can find a link to the guidance in the links below and we have added a summary to the FAQs. We recommend all customers and carers read the guidance in detail and discuss access to and use of PPE directly, to ensure appropriate precautions are being taken.

If a care worker experiences symptoms whilst away from the home of a customer, they must self isolate in their own home. SuperCarers can help to find a replacement carer, but customers should also be considering contingency plans.

If a carer needs to self-isolate and so must cancel their shifts, according to our cancellation policy customers are not required to pay them. However, given the extraordinary circumstances and that this action is designed to keep their clients safe, we would ask customers to pay their carer for 7-days (our cancellation policy is 14 days) and SuperCarers will waive any commission on these payments as a reflection of this goodwill. Of course, if families can do more to support their care workers, this is welcome. The care workers on the platform are self-employed and rely on their income from every shift.

If a customer has symptoms, government guidelines are that home care can still continue with additional precautions. It is essential you consult directly with your carer to ensure they are aware and the appropriate additional precautions are taken, in line with the guidance below. However, if care is not essential (e.g. companionship) they you should consider stopping care immediately.