What is SuperCarers’ cancellation policy?

Posted on October 21, 2019

In the unfortunate event that you need to cancel a booking, you can do so, however you may still be charged.

Outlined below is the required notice to avoid incurring any charges for each service:

  • In the first week of care, a 24-hour’s notice is required to cancel care.
  • After the first week of care, a 14-days’ notice is required to cancel care. However if you just need to cancel one shift with your carer, then you only need 48 hours.

As this is a direct relationship you can agree terms with your carer and they may act with discretion depending on circumstances. If you would like to cancel your care you should notify your carer directly and email us at hello@supercarers.com.

Find A Carer

Tell us what you’re looking for

Take a few minutes to tell us about your care needs, and let us match you up with the best carers for you.

Find your Super Carer

Or, if you’d rather a friendly voice to an online form, one of our care advisory team will be happy to discuss your needs. Call us on 020 8629 1030.

Tell us about your care needs