What happens if the customer cancels?

Posted on March 19, 2020

If the customer decides that they no longer want you to attend shifts, either because they are planning other carer arrangements or because the care recipient is isolating, our cancellation policy will stand. This means you will receive 2 weeks payment, unless you have agreed otherwise with the customer.

We suggest that you discuss any arrangement around changing care with the customer directly as it may be that you can come to a better arrangement directly.

If you decide to cancel your shifts you will not be paid for the missed shifts.

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