Terms and Conditions and Privacy Policy

These “Website Terms and Conditions of Use and Privacy Policy” (these Terms) are the terms and conditions under which you may use the website (the Website). They also govern your relationship with us when seeking a provider of home care support services (Care) that you need performing through the Website or when you apply to provide Care to satisfy those requests.

Please read these Terms carefully. As part of the registration process you will be required to show that you have read and understood these Terms by ticking a box on registration for the Website. If you refuse to accept these Terms, you should not complete the registration process and should immediately cease to access and/or use the Website in any manner.

We recommend that you print a copy of these Terms for your future reference.

1. About Us

2. Background To The Website

The Website offers the facility for people who wish to obtain Care, their families and advocates
(Care Seekers) to find people who provide Care (Care Givers) and schedule, book and pay for Care. (Care Seekers and Care Givers are collectively referred to as Users. A person who receives Care (who may be the Care Seeker)is referred to as a Care User.). Care Seekers can search for Care Givers based on a range of criteria.

3. The Process

4. Registration

5. Use Of Registration Data

6. Obligations On Care Providers

7. Care Requirements

8. Disputes

9. Safety

10. Use Of The Website

11. Our Privacy Policy

12. Our Liability

13. Non-solicitation

14. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Notices

All notices given by you to us must be given to the address or email set out at clause 1 above. We may give notice to you at either the email or postal address you provide to us when registering (or such updated email address or postal address as you may provide to us from time to time via the section of the Website which allows you to update your registration details). Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such e-mail was sent to the specified email address of the addressee.

16. Transfer Of Rights And Obligations

17. Events Outside Our Control

18. Waiver

19. Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

20. Entire Agreement

21. Our Right To Vary These Terms

22. Law And Jurisdiction

Even though the contract concluded between you and us on these Terms relating to your use of the Website is concluded over the internet, you and we agree that it has been concluded in England in writing. This contract, and any associated non-contractual disputes or claims, are governed by English law and you and we each accept the exclusive jurisdiction of the English courts.