What happens if a carer has symptoms and self-isolates? Will I need to pay them?

Posted on March 24, 2020

Self-isolation:

If a carer experiences any Coronavirus symptoms (a high temperature or a new, continuous cough) they will need to self-isolate for a minimum of 7 days.

If they live with someone who experiences these symptoms they will need to self isolate for 14 days.

Finding a replacement:

If your regular care worker is unable to attend, as always, SuperCarers will endeavour to help find a replacement as soon as possible. To ensure that we are being as prudent as possible, we encourage you to think about alternative options for care which you can make as a family, in the circumstance that your regular carer is unable to attend and there is not a suitable replacement.

Payment:

If a carer needs to self-isolate so cancels their shifts, according to our cancellation policy you are not required to pay them.

However, given the extraordinary circumstances we would ask customers to pay their carer for 7 days. SuperCarers will waive commission on all payments of this kind.

Of course, if families are able to do more to support the care workers, we encourage this also. The care workers on the platform are self-employed and rely on their income from every shift.

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