Before you start work, it is extremely important that you create a Stripe account and link it to your own bank account to avoid delayed payments. Your Stripe account will act as your business bank account where your client payments are deposited. It takes typically around 5 working days for the money in your Stripe account to then be transferred to another bank account.
You can find instructions for setting up Stripe when you first log into your carers account. You can also set how often you want payments sent and select everyday if you want funds to be transferred out as soon as they are deposited.
Delayed payments are sometimes caused because carers do not respond to Stripe requests to verify themselves. This might happen when the account is first opened or a few weeks or months later. You will need to follow their instructions and provide proof of identity and then your payments should be released as normal.
How do care schedules and payments work?
Once working, you will receive a timesheet on a weekly basis which is based on the expected work schedule set up by you and your client.
The timesheet is sent to you by the online platform on the Monday after you have completed a week of work and you are to update and change this. Once you have completed your timesheet, it is sent directly to your client as an invoice. This consolidated invoices includes your agreed rates and SuperCarers’ commissions which are automatically added to your rates.
Unless the customer queries the invoice, it should take 5 days for the payment to be transferred from your Stripe account to your bank account. You can log into your SuperCarers account and view the status of your payment at any time.
If you have any further questions regarding payments then please email us at firstname.lastname@example.org.