We request that carers wanting to list their services on the platform obtain their own carer/personal assistant public liability insurance.
Given that the insurance policy will be held by the carer directly, we are not able to monitor this on your behalf. Therefore, it is your responsibility to speak directly to your carer and ask them to demonstrate they hold public liability insurance to ensure that they are covered.
This applies to care arranged with any carer, whether previously introduced via the SuperCarers pool or otherwise.
Before 10 October Carers were automatically enrolled on sign up for their own public liability insurance policy via the platform and paid for this insurance weekly in arrears when actively working. Due to changes put in place by the insurer this approach and policy type was terminated and as such all carers must arrange their own insurance policy directly with an insurance provider.
We do not verify any carers driving license or insurance to validate whether or not they can drive or are insured. If driving is part of a carer’s duties it is separate to the above mentioned insurance and it is important for you to verify with your carer directly they have the appropriate licenses and business insurance as we are unable to check this.
If your carer has their own car and you request them to drive with a client onboard, they should contact their insurer to make sure they are covered (under their vehicle insurance) for ‘business use’. This is not automatic and there may be an additional cost. If you are providing a car, it is also your responsibility to ensure that the appropriate insurance is place and that the relevant carer is qualified to do so.
